What Does an Amazon VA Do?

 

What Does an Amazon VA Do?

First of all, what is an Amazon virtual assistant?

An Amazon virtual assistant is a person who works remotely — whether full time, part time, or for just a few hours a week — carrying out any tasks related to your Amazon business. As well as completing tasks that are a waste of your time, a virtual assistant can help with activities for which you lack the skills.

Here are a few examples of such tasks.

1. Administrative Tasks

Much of running an Amazon business is administrative. An Amazon virtual assistant can assist you in tasks like order processing and managing FBM orders.

2. Customer Service

Depending on your business, you may spend many hours on customer service — or you may leave everything up to Amazon. If you do rely on Amazon to handle your customer service, you could be missing out on an opportunity to see serious growth. A virtual assistant can help you by carrying out tasks like:

  • Creating templates to input into the message system
  • Answering queries in a timely manner with accurate information about your products, shipping procedures, and anything else customers want to know
  • Responding appropriately to reviews, both positive and negative
  • Matching reviews to orders and taking any necessary action
  • Dealing with refunds

3. Product Sourcing

Product sourcing isn’t just one of the most time-consuming aspects of running an Amazon business, it’s also one of the more challenging. If you want to outsource this activity to a virtual assistant, you’ll need to either find someone with experience or be willing to dedicate some time to training.

Even better, you may be able to find someone who knows new ways to find wholesale products to purchase and who is excellent at negotiating with vendors. This could be the key to increasing your product range while decreasing costs.

4. Market Research

When you conduct market research, you gain a better idea of how to expand. A virtual assistant can examine what your competitors are selling and which products are performing best on Amazon.

Your virtual assistant will also keep a close watch over your listings. This is useful for detecting if sales of a certain item start to drop, figuring out when it is worthwhile to lower your prices, and determining how you could update listings to improve sales.

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