amazon suspended account reactivation

 Why does account suspended on Amazon? 

You can’t solve an issue without identifying the problem in the first place, and there are several reasons that can escalate catastrophe in your Amazon selling business and result to account suspension. After you received a suspension notice or message sent by Amazon seller central or seller support  team through their email address, you’ll get a detailed reason why the amazon account suspended. 

Poor Performance

Maintain high quality customer service level, that matches up with Amazon’s seller performance targets. To avoid suspension, never let your Order defect rate (negative feedback, A-Z Claims, chargebacks) past more than 1%, pre-fulfillment cancellation (number of order cancellations initiated by the seller before the shipment) rate should be less than 2.5%,  and keep the late shipment rate (number of orders that are confirmed for shipment after the ship date divided by the total number of orders in that time period of interest) lesser than 4%. These are the metrics that you need to embody to hype up your selling performance. 

Amazon Selling Policy Violations

Amazon is truly committed to extend the most safe and quality e-shopping experience for buyers and they would not hesitate to suspend a seller who dare to violate their Selling Policies and Seller Code of Conduct. To avoid this, practice and apply these bullets:

  • Provide accurate information to Amazon and our customers at all times
  • Act fairly and not misuse Amazon’s features or services
  • Not attempt to damage or abuse another Seller, their listings or ratings
  • Not attempt to influence customers’ ratings, feedback, and reviews
  • Not send unsolicited or inappropriate communications
  • Not contact customers except through Buyer-Seller Messaging
  • Not attempt to circumvent the Amazon sales process
  • Not operate more than one selling account on Amazon without a legitimate business need

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