Roles and Responsibilities of an Amazon Online Assistant By choosing specialized Amazon virtual assistant services , you can expect to get help with these tasks: Customer service tasks such as creating message templates to send to customers, answering customer queries, commenting on positive reviews and addressing negative feedback, getting negative reviews removed, matching orders to reviews, shipping, creating removal orders, locating past orders, confirming FBM orders, and dealing with refunds and product replacements. Content related tasks, such as creating excellent content for Amazon product listings and email marketing messages. Tasks related to optimizing ads such as setting up campaigns, analyzing them, setting up negative vital terms, and ensuring that your product is not seen for certain key terms. Search engine optimization tasks such as keyword research and SEO optimization to drive relevant traffic, link building to drive growth, and social bookmarking for greater o...